Contact Spill Sisters
For account help, safety concerns, moderation questions, privacy requests, deletion help, press, or partnerships, email support@spillsisters.com.
Account support
When possible, write from the email connected to your account. Include:
- Your system-issued alias
- A short description of the issue
- What you expected to happen and what happened instead
- The device and browser you were using, if the issue is technical
Do not send your password, verification code, password-reset link, or unnecessary private details. Spill Sisters support will never ask for your password.
Safety and moderation
For a specific post, comment, profile, message, or message request, use the in-app report tool when possible. If you email us, include the public share link, Case File number, alias, or enough context to locate the content.
Do not copy harmful images or private information into the email unless it is necessary to identify the issue. Safety and account-access concerns are prioritized, but support is not monitored as an emergency service. See the Safety guide.
If someone may be in immediate danger, contact local emergency services. If you are in Canada and experiencing thoughts of suicide or worried about someone else, call or text 9-8-8; if safety is at immediate risk, call 9-1-1.
Privacy requests
Use the subject line "Privacy request" and tell us whether you are requesting access, correction, deletion, or another privacy right. Send the request from your account email when possible. We may need to verify that the account is yours before disclosing or changing information. See the Privacy Policy.
Delete an account
If you can log in, use Settings → Delete profile for the fastest path. If you cannot access the account, email us from the connected address with the subject "Delete my Spill Sisters account" and include your alias if known. See Delete Account for the full process.
Moderation questions and appeals
Email from your account address with the relevant link, report context, or decision and a concise explanation of what you believe should be reconsidered. An appeal does not guarantee that a decision will change.
Press and partnerships
Use a clear subject line such as "Press inquiry" or "Partnership inquiry." Include your name, organization, purpose, proposed timing, and the best way to reply. Do not include a member's identity or private content.
Response times
Spill Sisters is growing, so response times vary. We prioritize credible safety concerns, account compromise, account access, and privacy requests. Repeated emails about the same issue may slow review.